Thank you for placing an order with Gloucestershire County Cricket Club online shop. We hope you are delighted with your purchase.

However, if you are not fully satisfied and wish to return any item please do so in an unused condition with the original packaging and all labels still attached. You have 28 days from the date of purchase shown on your receipt to do so.

PLEASE KEEP YOUR RECEIPT

If you are not satisfied with your purchase, we will be happy to offer an exchange or refund, if you return your item (s) to us in their original condition with a valid receipt within 28 days of purchase.

For hygiene reasons we are unable to exchange or refund underwear or health & cosmetic products which have been opened or unsealed. We are unable to refund gift cards.

This does not affect your statutory rights.

Please return all packages to the following address: Gloucestershire County Cricket Club Shop The County Ground Nevil Road Bristol BS7 9EJ

Please enclose a covering letter explaining what action you would like us to take.

If the goods are technically faulty we will refund your postage and replace the item at our own expense subject to availability.

If you wish to return the goods we will refund the cost of the item(s) only.

If you request an exchange of product, please enclose a cheque for our minimum P & P charge of £4 payable to Gloucestershire CCC.

Please ensure that you obtain proof of postage on all items returned as we are unable to make a refund if the item is not delivered back to us. Please note that any personalised, sale or special order items cannot be returned unless it is due to a manufacturing fault.